Effective Date: 1 April 2026 · Version: 26.4.1
Geographic scope: The Ascent hosted service is a United States-based service intended for US customers only. For EU/EEA, UK, or other international organizations, Ascent offers an on-premises deployment option; contact [email protected] for licensing details. When deployed on-prem, the hosted-service portions of these Terms (e.g., hosting, sub-processors, data residency) apply only to the degree Ascent provides those services.
These Terms of Service (“Terms”) constitute a legally binding agreement between Ascent, LLC (“Ascent,” “we,” “us,” or “our”) and you (“Customer,” “you,” or “your”) regarding your access to and use of the Ascent platform, software, and related services (collectively, the “Service”). By clicking “I Agree,” signing an Order Form, or otherwise accessing or using the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
Subject to payment of applicable Subscription fees and compliance with these Terms, Ascent grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Subscription term to access and use the Service solely for your internal business operations or, in the case of MSPs, to deliver services to your external clients.
You may use the Service to:
These Terms apply to three Customer types:
Sections of these Terms that reference a specific Customer type apply to Customers of that type. Where the Service is used in more than one of these modes, the corresponding obligations apply to each.
You agree not to:
You must register for an account to use the Service. You agree to provide accurate, current, and complete information and to maintain and update your information as necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Ascent immediately at [email protected] of any unauthorized use of your account.
You are responsible for all actions taken by your End Users. End User access is subject to these Terms, and you agree to ensure your End Users comply with them.
The Service is offered on a subscription basis. Available tiers and pricing are specified in the applicable Order Form or on Ascent’s pricing page.
Subscription fees are billed in advance on a monthly or annual basis as selected at signup or in the Order Form. Billing is processed through Stripe. By providing payment information, you authorize Ascent and Stripe to charge the applicable fees.
All fees are due upon invoice or per the billing cycle. If payment fails, Ascent may suspend your access after reasonable notice (typically 10 days). You agree to maintain valid, current payment information.
All fees are exclusive of applicable taxes. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities, other than taxes on Ascent’s net income.
Ascent may change Subscription fees upon at least thirty (30) days’ prior written notice. Continued use after the effective date constitutes your agreement to pay the changed fee.
Except as required by applicable law or expressly stated in the Order Form, fees paid are non-refundable.
You may cancel your Subscription at any time through account settings. Cancellation takes effect at the end of the current billing period. No refund is provided for partial periods.
Ascent may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, engage in prohibited conduct, or if continued access poses a security risk to the Service or other customers.
Upon termination, your right to access the Service immediately ceases. Ascent will retain your Customer Data for 30 days post-termination for export. After 30 days, Ascent will permanently delete Customer Data from live systems. Deletion from backup copies is completed within 90 days of live-system deletion. Billing records required for legal compliance may be retained as described in the Platform Privacy Policy.
During the Subscription and throughout the 30-day post-termination export window, you may export Customer Data in machine-readable formats (JSON and/or CSV) using the in-platform export features or by contacting [email protected].
Ascent owns all right, title, and interest in and to the Ascent Platform, including all software, algorithms, user interfaces, Documentation, and all intellectual-property rights therein.
You own all Customer Data. Ascent claims no ownership rights over your Customer Data. You grant Ascent a limited, non-exclusive, worldwide license to host, copy, process, display, and transmit Customer Data solely to provide, maintain, and support the Service to you, and to comply with legal obligations.
If you provide Ascent with suggestions, ideas, or feedback (“Feedback”), you grant Ascent a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback for any purpose without compensation to you.
Ascent does not use Customer Data to train, fine-tune, or otherwise improve any artificial-intelligence or machine-learning model, whether operated by Ascent or any third party. Where the Service offers AI-assisted features, those features process Customer Data only in-session to respond to the user’s request and do not retain Customer Data for model training. Aggregated, de-identified product-usage statistics may be used to improve the Service.
You may not use Ascent’s name, logo, or trademarks without prior written consent.
Each party agrees to keep the other party’s Confidential Information confidential using at least the same degree of care as used for its own confidential information (and no less than reasonable care), and not to disclose it to third parties without consent except to employees, contractors, and advisors with a need to know who are bound by confidentiality obligations. Confidentiality obligations do not apply to information that is publicly known without breach, already known to the receiving party, independently developed without reference to the Confidential Information, or required to be disclosed by law (with notice to the other party where legally permitted).
Ascent acknowledges that MSPs use the Service to manage services on behalf of external client organizations (“MSP Clients”). In that arrangement, the MSP is the Customer under these Terms, and Ascent has no direct contractual relationship with MSP Clients. The MSP is solely responsible for:
Internal Organizations use the Service to manage their own organization’s employees, endpoints, help desk, and operations. The employing organization is the Customer under these Terms and is solely responsible for:
Operational Teams use the Service as a help desk and workflow tool for their organization’s own end users (for example, employees submitting facilities or HR requests). The employing organization is the Customer under these Terms and is solely responsible for the matters described in Section 9.2, applied to the end users its Operational Team serves.
Across all Customer types, Ascent is not a party to any agreement between Customer and Customer’s Downstream Recipients and is not responsible for ensuring that Customer’s use of the Service satisfies any regulatory or contractual obligation Customer has to those Downstream Recipients.
Ascent provides an encrypted credential vault that allows Customers to store credentials, passwords, API keys, and secrets (“Stored Credentials”). The feature is intended for storing credentials to systems Customer is authorized to access — for MSPs, client-owned systems; for Internal Organizations and Operational Teams, their own organization’s systems.
Customer is solely responsible for:
Ascent stores credentials on behalf of Customer using industry-standard encryption (AES-256-GCM with a split-knowledge key model as further described in the Platform Privacy Policy). Ascent is not liable for credentials stored without proper authorization, credentials misused by Customer or its End Users, or the consequences of a Customer’s failure to rotate or revoke credentials in a timely manner.
Ascent’s collection and use of personal data is governed by two policies, each incorporated into these Terms by reference:
Where Ascent processes Customer Data on Customer’s behalf (for example, Downstream Recipient data uploaded to the Service), the Data Processing Agreement (“DPA”) applies and is incorporated into these Terms by reference. The DPA takes effect automatically when Customer uses the Service to process personal data about other people; Customers who require a countersigned copy for procurement records may request one from [email protected].
Ascent implements commercially reasonable technical and organizational security measures to protect Customer Data, including AES-256-GCM encryption for stored credentials and sensitive fields, TLS 1.2+ in transit, role-based access control, and the controls described in the Platform Privacy Policy. However, no system is completely secure, and Ascent does not guarantee the absolute security of Customer Data.
The hosted Service is operated from the United States and is intended for US customers only. For EU/EEA, UK, or other international organizations, Ascent offers an on-premises deployment option; contact [email protected] for licensing details.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. ASCENT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASCENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ASCENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ASCENT’S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You agree to defend, indemnify, and hold harmless Ascent and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from (a) your use of the Service in violation of these Terms, (b) your violation of applicable law, (c) Customer Data that infringes any third-party rights or violates any person’s privacy rights, or (d) any dispute between you and a Downstream Recipient.
These Terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties agree to first attempt to resolve any dispute informally by contacting [email protected]. If the dispute is not resolved within 30 days, it shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), with proceedings conducted in Omaha, Nebraska (Douglas County). Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual-property rights or confidential information, or from filing a complaint with a government agency where applicable law preserves that right.
You waive any right to bring or participate in a class action lawsuit or class-wide arbitration, to the extent permitted by applicable law.
These Terms, together with the Website Privacy Policy, the Platform Privacy Policy, any applicable DPA, and any applicable Order Forms, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings.
Ascent may modify these Terms from time to time. For material changes, Ascent will provide at least 30 days’ advance notice via in-app notification or email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
You may not assign these Terms without Ascent’s prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets, provided that the successor agrees in writing to be bound by these Terms. Ascent may assign these Terms in connection with a merger, acquisition, or sale of assets.
Neither party is liable for failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, labor disputes, internet outages, or acts of government, provided the affected party takes reasonable steps to mitigate and resume performance.
Legal notices to Ascent must be sent to [email protected] or by mail to Ascent, LLC, Omaha, NE 68105. Notices to Customer may be provided via email to the address on file or via in-app notification.
Provisions that by their nature should survive termination — including Sections 7 (Intellectual Property), 8 (Confidentiality), 11 (Data and Privacy), 12 (Warranty Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 15 (Governing Law and Dispute Resolution), and 16 (General Provisions) — will survive termination of these Terms.
A party’s failure to enforce a provision of these Terms is not a waiver of its right to do so later.
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.
For questions about these Terms, contact [email protected] or Ascent, LLC, Omaha, NE 68105.