See what we're building. Your feedback shapes our priorities as we build the PSA that IT teams deserve.
Deep, native integration with Level RMM. Real-time device sync, alert-to-ticket automation, and unified asset management.
LiveConfigurable ticket routing rules, SLA management, and automated workflows that keep your team organized.
LiveComplete client database with contacts, sites, contracts, and relationship history in one place.
LiveTime tracking, invoice generation, and Stripe integration for seamless payment processing.
LiveMicrosoft 365 integration plus SMTP/IMAP support for flexible email connectivity.
LiveGmail email integration for teams on Google's productivity suite. Calendar and contacts sync are planned for a future update.
LiveSync your Pax8 catalog and subscriptions for streamlined distributor management.
Professional+AI ticket categorization and suggested responses, available in early access for Professional and Enterprise plans. Full AI routing and analytics capabilities are on the 2026 roadmap.
BetaDrag-and-drop scheduling across technicians with Day, Week, and Timeline views. Unassigned ticket queue, shareable filter bar, dense board compaction, and manager-level visibility scoping.
LiveFive built-in, resumable importers let you switch to Ascent without a migration partner: SyncroMSP (full dataset — customers, tickets, invoices, assets, and more), Autotask PSA (companies, contacts, resources, tickets, time entries, and go-live cut-over tooling), ConnectWise Manage (companies, contacts, members, tickets, and file attachments), Hudu (companies, KB articles, passwords, websites, networks, and custom assets — including image rehosting), and ITFlow (all 5 phases: CRM, assets, PSA, billing, and documents/KB/vault/files; works from a MySQL dump — no live database access required).
LivePermission-aware AI assistant with Q&A about Ascent, live data lookups (clients, tickets, projects, health scores), and confirm-first action taking. Requires admin AI provider setup. Professional & Enterprise.
Early AccessAlso available now
Rule-based ticket routing is available today (Teams plan and above). This 2026 roadmap item adds AI auto-categorization and technician matching based on skills, workload, and past performance.
2026Building on the AI reply drafts available today in beta, this 2026 feature adds knowledge-base context and technician skill matching to generate responses informed by your past resolutions.
2026Identify at-risk clients, predict ticket volume, and surface insights to improve operations.
2026Create and update tickets directly from Teams. Get notifications and collaborate without switching apps.
PlannedBring Ascent into your Slack workspace for quick ticket creation, updates, and team coordination.
PlannedExpand the existing Google Workspace email integration with Google Calendar and Contacts sync.
PlannedEnterprise-grade security certification for teams with compliance requirements.
PlannedBuilt-in data subject request workflows, retention controls, and audit trails to meet GDPR requirements without third-party tooling.
PlannedGrant your clients' internal IT teams limited access to collaborate on tickets and view their assets — built for co-managed IT engagements.
PlannedRoadmap items and timelines are subject to change based on user feedback and development priorities. We're committed to transparency, and we'll keep this page updated as plans evolve.
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